Privacy Policy

PRIVACY POLICY

Last updated: August 14, 2026

  1. WHO WE ARE

Told in Beads (“Told in Beads,” “we,” “us,” or “our”) operates the Told in Beads website and provides made-to-order natural stone bracelet design, production, and delivery services.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, use the bracelet designer, place an order, create an account, contact us, or otherwise interact with our services.

  1. INFORMATION WE COLLECT

Depending on how you interact with our website, we may collect the following categories of information:

Contact information

Your name, email address, telephone number, billing address, shipping address, and other delivery information.

Order and transaction information

Products ordered, selected stones, bracelet size, bead arrangement, design preferences, order number, payment status, shipping status, refund information, and customer service records.

Bracelet design information

Selections and arrangements created through the bracelet designer, saved designs, bracelet preview information, and any approval instructions or communications relating to your custom bracelet.

Payment information

Payments are processed by third-party payment service providers. We do not directly store complete payment card numbers or card security codes. Payment providers may collect and process payment details according to their own privacy policies.

Account information

If you create an account, we may collect your login information, saved addresses, order history, and saved bracelet designs.

Communications

Messages submitted through our contact form, emails, design approval responses, customer service requests, complaints, return requests, and other communications.

Device and usage information

Internet Protocol address, browser type, device type, operating system, referring pages, pages viewed, approximate location, website interactions, cookie identifiers, and similar technical information.

  1. HOW WE USE YOUR INFORMATION

We may use personal information to:

  • Operate and maintain our website;

  • Provide the bracelet designer and save your design selections;

  • Process and confirm orders and online payments;

  • Produce your made-to-order bracelet;

  • Send product photographs for design approval;

  • Contact you regarding an order, approval request, delivery, return, or refund;

  • Arrange production, fulfillment, international transportation, and final delivery;

  • Provide customer service and respond to inquiries;

  • Detect fraud, abuse, payment risks, and security incidents;

  • Maintain business, tax, transaction, and accounting records;

  • Improve our website, products, services, and customer experience;

  • Comply with applicable legal and regulatory requirements;

  • Send marketing communications where permitted and where you have provided any required consent.

  1. CUSTOM BRACELET APPROVAL

After a bracelet is produced, we may send photographs of the completed product to the email address associated with the order.

Customers are normally given three days to review and respond to the approval request. If no response is received within that period, we may treat the design as approved and proceed with shipment.

We retain relevant approval communications and product photographs as part of the order and customer service record.

  1. HOW WE DISCLOSE INFORMATION

We may disclose personal information to service providers that assist us with:

  • Website hosting and security;

  • Online payment processing;

  • Bracelet production and order fulfillment;

  • Email and customer communications;

  • International shipping and final delivery;

  • Fraud prevention;

  • Website analytics and performance measurement;

  • Professional, accounting, and legal services.

We provide these service providers only with information reasonably necessary to perform their services.

We may also disclose information when required by law, to respond to lawful government requests, to enforce our terms, to protect our customers or business, or in connection with a merger, acquisition, sale, or restructuring of the business.

  1. INTERNATIONAL PRODUCTION AND DELIVERY

Told in Beads serves customers in the United States while products may be produced, processed, or shipped from China.

Your name, shipping address, telephone number, order details, bracelet specifications, and other information necessary to complete your order may therefore be processed outside the United States and provided to production, fulfillment, transportation, and delivery service providers.

These countries may have data protection laws that differ from those in your place of residence.

  1. COOKIES AND SIMILAR TECHNOLOGIES

Our website may use cookies and similar technologies to:

  • Keep the website and shopping cart operating;

  • Remember your preferences and saved designs;

  • Support account login and checkout;

  • Prevent fraud and protect website security;

  • Measure website traffic and performance;

  • Understand how visitors use our website;

  • Support advertising or marketing services where enabled.

You may adjust cookie permissions through your browser or any cookie settings provided on our website. Disabling necessary cookies may prevent some website, account, cart, or checkout functions from working correctly.

  1. ADVERTISING AND ANALYTICS

Where enabled, we may use third-party analytics or advertising services to understand website performance and measure marketing results.

These providers may collect device information, cookie identifiers, browsing activity, and interactions with our website according to their own privacy policies.

We do not sell personal information for money. If we later engage in activities considered “selling” or “sharing” personal information under applicable privacy law, we will provide any notices and opt-out choices required by law.

  1. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

  • Completing and delivering orders;

  • Managing design approvals;

  • Providing customer service;

  • Maintaining transaction, tax, and accounting records;

  • Resolving disputes, returns, refunds, and chargebacks;

  • Preventing fraud and protecting website security;

  • Meeting applicable legal obligations.

Retention periods may vary depending on the type of information and the reason it was collected.

  1. DATA SECURITY

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no website, online payment system, email service, or method of electronic storage can be guaranteed to be completely secure. You should use a strong, unique password and protect your account credentials.

  1. YOUR PRIVACY RIGHTS AND CHOICES

Depending on where you live and applicable law, you may have the right to:

  • Request access to personal information we hold about you;

  • Request correction of inaccurate information;

  • Request deletion of certain information;

  • Request information about how personal information is used or disclosed;

  • Withdraw consent where processing is based on consent;

  • Opt out of certain marketing communications;

  • Appeal a decision concerning a privacy request where applicable.

We may need to verify your identity before completing a request. Some information may be retained where required for legal, transaction, fraud-prevention, security, or recordkeeping purposes.

To submit a privacy request, contact hello@toldinbeads.com.

  1. CALIFORNIA PRIVACY NOTICE

If applicable California privacy law applies to your personal information, California residents may have additional rights, including rights to know, correct, or delete certain personal information and to opt out of certain sales or sharing of personal information.

We will not discriminate against you for exercising an applicable privacy right.

Told in Beads does not knowingly sell personal information for money. If our data practices change, we will update this Privacy Policy and provide any legally required privacy choices.

  1. CHILDREN’S PRIVACY

Our website and products are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13.

If you believe a child has provided personal information to us, please contact us so that we can review and, where appropriate, delete the information.

  1. THIRD-PARTY WEBSITES

Our website may contain links to websites or services operated by third parties. We are not responsible for the privacy, security, or content practices of those third parties.

You should review their privacy policies before providing personal information.

  1. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy when our services, technology, service providers, or legal obligations change.

The revised version will be posted on this page with an updated “Last updated” date. Material changes may also be communicated through the website or by email where appropriate.

  1. CONTACT US

If you have questions about this Privacy Policy or wish to submit a privacy request, contact:

Told in Beads

Email: hello@toldinbeads.com

Website: https://toldinbeads.com